Frequently Asked Questions
Everything you need to know about your next project essential.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.
Do you offer a warranty on power tools?
Yes, all our power tools come with a minimum 12-month manufacturer warranty. Specific high-end brands may offer extended coverage upon registration.
What is your return policy for unused items?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna.
Do you provide bulk discounts for contractors?
We do offer competitive pricing for trade professionals and bulk orders. Please contact our support team with your business details to discuss a custom quote.